Privacy Policy

What information we collect

We may collect personal information that can identify you as an individual, such as:

• Name
• Contact details (email address, phone number, address)
• Organisation details (clinic, site, CRO, sponsor, institution)
• Professional role or title
• Information you provide through forms, correspondence, surveys, or participation in our services

We may also collect technical information automatically through cookies or analytics, such as your IP address, browser type, and site usage data.

Why we collect information

We use personal information for purposes including:

• Providing and improving our services
• Connecting patients with clinical trials and supporting research teams
• Responding to enquiries and providing customer support
• Managing business relationships with sites, CROs, sponsors, and institution
• Sending updates, news, and marketing communications (you can unsubscribe at any time)
• Meeting legal, regulatory, or compliance obligations

Sensitive information

We will only collect or process sensitive information (such as health-related data) if it is necessary, relevant to our services, and where you have provided your explicit consent or it is otherwise permitted by law.

How we collect information

We may collect information directly from you (for example, when you complete a form, contact us, or use our services) or indirectly from:

• Your organisation
• Publicly available sources
• Third parties who provide services to us
• Website cookies and analytics

Disclosure of personal information

We may disclose your information to:

• TrialScreen offices and staff in different countries
• Service providers and technology partners who help us deliver our services
• Research partners, sponsors, or sites, but only with your consent or where reasonably expected
• Regulatory or legal authorities if required by law

We do not sell your personal information.

International transfers

Because TrialScreen operates globally, your personal information may be transferred across borders. When this happens, we take reasonable steps to ensure the information remains protected in line with this policy and applicable data protection laws.

Security and retention

We use appropriate technical and organisational measures to protect personal information from misuse, loss, or unauthorised access.

We retain personal information only for as long as necessary to provide services and comply with legal obligations. When no longer needed, we take reasonable steps to delete, de-identify, or securely store the data.

Access and correction

You may request access to the personal information we hold about you, or ask us to update or correct it. To do so, please contact us (see details below).

We may need to verify your identity before fulfilling your request.

Your rights

Depending on where you are located, you may have rights under applicable laws (such as GDPR in Europe or CCPA in California) including:

• The right to access, update, or delete your personal information
• The right to restrict or object to processing
• The right to withdraw consent
• The right to data portability

We will honour these rights in accordance with the law.

Policy updates

We may update this Privacy Policy from time to time. Updates will be published on our website with the effective date shown at the top.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us: